Patient Service Charter

Every one of our patients, their relatives and carers and all of our visitors deserve the best possible service at all times.

We want you to be able to:

  • Speak to a doctor as soon as possible when needed
  • See a nurse or doctor as soon as possible when needed
  • Get the best possible treatment that we can provide to you
  • Be treated with respect and dignity at all times
  • Know the name of the person that you are dealing with

We want to help you to:

  • Take care of your own health wherever possible
  • Know when to come for advice
  • Get the best possible information to maintain your health

We are responsible for:

  • Understanding your health needs and your personal circumstances
  • Training and educating our staff to meet your needs
  • Doing our best to provide a positive and caring service to you
  • Ensuring our facilities are welcoming, safe and accessible

you can help us by:

  • Keeping us up to date with all of your contact details
  • Letting us know if you are not able to make your appointment
  • Respecting all the staff who are here to help you
  • Giving us feedback so we can improve our services
  • Using online services as available to you
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