Friendly, efficient healthcare

Complaints policy

We take complaints very seriously. We encourage complaints to be dealt with at the time they arise between those that are involved or the line manager of the staff member. If you are not happy with the outcome of these discussions please contact The Practice Manager in writing. Every effort will be made to answer your concerns as soon as possible.

Sunnyside Medical Centre
8F The Pompey Centre
Fratton Way

If you are still not happy with the outcome of your complaint then you may contact NHS England using the information below:


Contact Number: 0300 311 2233

Postal Address: NHS Commissioning Board, PO Box 16738, Redditch, B97 9PT

Should you remain unhappy with the outcome of your complaint you may then take the complaint to the  Parliamentary and Health Service Ombudsman. Further details on this can be found at the following web page .