Friendly, efficient healthcare

eConsult Patient Feedback May 2020

Were your patients satisfied with eConsult?

94% patients who were satisfied with the service
94% patients who would recommend the eConsult service to family and friends

What were your patients’ care outcomes after using eConsult?

72% patients who said their issue was completely resolved seven days after using the service
78% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

Did patients say they were contacted in time?

94% patients who said they were contacted by the stated response time