Our staff come to work to care for others and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening or violent behaviour, verbal or racial abuse or discrimination against any of our staff or patients.
It is unacceptable for patients to refuse treatment, care or services from a particular member of staff, if the refusal is based on racially discriminating grounds. Should you refuse services on discriminatory grounds then it may be considered that you are refusing treatment altogether.
If a patient is violent or abusive, they will be asked to stop and we have the right to refuse to treat them. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
Anyone giving verbal abuse to members of staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in removal from the Practice patient list. There will be no appeal process.
Any incident of threatening, abusive or violent behaviour may be reported to the local Police Service as part of the NHS Zero Tolerance campaign.
We hope that you will understand and welcome this Policy, which is in place for the best interests of our hard working staff, as well as all the patients we serve. Please note that any non-observance will not be accepted.